RAID/Mirror Disk shown as Degraded and Unformatted after interruption to NetSwap

As a built-in feature, when the NetSwap is interrupted either by a loss of power or an errant disk pull, if there is an active RAID/Mirror set the NetSwap will temporarily stop the set to prevent a loss of data. When this happens the RAID/Mirror set will show as degraded, not active and will also say the disk needs to be formatted. Most calls are worried that they will lose their data since formatting the RAID/Mirror set would wipe all data on the disks. Luckily this is not the case and there is an easy solution.

Log into the Web GUI of your NetSwap device and select the Disks tab from the left-hand sidebar. On the Disks page scroll down to your RAID/Mirror Disk on under the Action header select Pause. Confirm you are wanting the pause the selected RAID/Mirror Disk and wait for confirmation. Once the Disk has been paused, from the same Action header, select Resume and confirm. Your RAID/Mirror Disk should now show as Active and should begin rebuilding without any loss of data. Note, if the Resume option shows failed you may need to reboot and try again in order for the NetSwap to fix the issue.

If this quick fix does not work, please contact our Technical Support Department to get you back up and running.